--- title: COVID CHAOS CREATES AN OPPORTUNITY TO REDESIGN CORPORATE CULTURE description: By Bruce McLeod Organizational culture, it was once declared, eats strategy for breakfast. The line, often attributed to the famous management consultant Peter Druker, reflects the reality that strategy fails not because the plan is flawed – it fails because the corporate culture consumes it. I’ve been thinking a lot about organizational cultures lately amid the turmoil and disruption of COVID-19. With office towers empty and employees scattered to their homes to work remotely, the corporate cu image: https://blog.visioncoachinginc.com/hubfs/Imported_Blog_Media/ba8d35_0649ed4b82be44a3bbee09da41c31ca8~mv2.jpg --- [![Vision logo](https://blog.visioncoachinginc.com/hs-fs/hubfs/VisionCoachinginc_June2025/Images/Vision%20logo.png?width=192&height=49&name=Vision%20logo.png "Vision logo")](https://www.visioncoachinginc.com/) - [Home](https://www.visioncoachinginc.com/) - About - [Leadership Coaching](https://www.visioncoachinginc.com/leadership-coaching) - [V1 Coaching System](https://www.visioncoachinginc.com/v1) - [About Vision Coaching](https://www.visioncoachinginc.com/about-vision-coaching) - [Our Partners](https://www.visioncoachinginc.com/our-partners) - [Resources](https://www.visioncoachinginc.com/resources) - Services - [Our Services](https://www.visioncoachinginc.com/coaching-programs) - [One-to-One Coaching](https://www.visioncoachinginc.com/one-to-one-coaching) - [Accelerate Youth Leadership](https://www.visioncoachinginc.com/accelerateyouth) - [Using the Coach Approach](https://www.visioncoachinginc.com/usingthecoachapproach) - [Using the Coach Approach for HR](https://www.visioncoachinginc.com/coachapproachforhr) - [High-Performance Team Coaching](https://www.visioncoachinginc.com/team-coaching) - [Pivotal Growth](https://www.visioncoachinginc.com/pivotal-growth) - [Pre-Retirement Coaching](https://www.visioncoachinginc.com/preretirementcoaching) - [Leadership Assessments](https://www.visioncoachinginc.com/leadership-assessments) - [Coaching Education & Consultation](https://www.visioncoachinginc.com/coaching-education) - [Our Coaches](https://www.visioncoachinginc.com/our-coaches) - [Events](https://www.eventbrite.ca/e/using-the-coach-approach-for-human-resourcestm-tickets-1036899453177) - Testimonials - [Business Leaders](https://www.visioncoachinginc.com/testimonials) - [Non-Profit Leaders](https://www.visioncoachinginc.com/non-profit) - [Clients](https://www.visioncoachinginc.com/clients) - [Speaker Training](https://www.visioncoachinginc.com/speakertraining) - [Blog](https://www.visioncoachinginc.com/leadership-unleashed) - [Fresh Ideas eNews Archive](https://www.visioncoachinginc.com/fresh-ideas) - [Contact Us](https://www.visioncoachinginc.com/contact) - [Home](https://www.visioncoachinginc.com/) - About - [Leadership Coaching](https://www.visioncoachinginc.com/leadership-coaching) - [V1 Coaching System](https://www.visioncoachinginc.com/v1) - [About Vision Coaching](https://www.visioncoachinginc.com/about-vision-coaching) - [Our Partners](https://www.visioncoachinginc.com/our-partners) - [Resources](https://www.visioncoachinginc.com/resources) - Services - [Our Services](https://www.visioncoachinginc.com/coaching-programs) - [One-to-One Coaching](https://www.visioncoachinginc.com/one-to-one-coaching) - [Accelerate Youth Leadership](https://www.visioncoachinginc.com/accelerateyouth) - [Using the Coach Approach](https://www.visioncoachinginc.com/usingthecoachapproach) - [Using the Coach Approach for HR](https://www.visioncoachinginc.com/coachapproachforhr) - [High-Performance Team Coaching](https://www.visioncoachinginc.com/team-coaching) - [Pivotal Growth](https://www.visioncoachinginc.com/pivotal-growth) - [Pre-Retirement Coaching](https://www.visioncoachinginc.com/preretirementcoaching) - [Leadership Assessments](https://www.visioncoachinginc.com/leadership-assessments) - [Coaching Education & Consultation](https://www.visioncoachinginc.com/coaching-education) - [Our Coaches](https://www.visioncoachinginc.com/our-coaches) - [Coaches](https://www.visioncoachinginc.com/) - [Events](https://www.eventbrite.ca/e/using-the-coach-approach-for-human-resourcestm-tickets-1036899453177) - Testimonials - [Business Leaders](https://www.visioncoachinginc.com/testimonials) - [Non-Profit Leaders](https://www.visioncoachinginc.com/non-profit) - [Clients](https://www.visioncoachinginc.com/clients) - [Speaker Training](https://www.visioncoachinginc.com/speakertraining) - [Blog](https://www.visioncoachinginc.com/leadership-unleashed) - [Fresh Ideas eNews Archive](https://www.visioncoachinginc.com/fresh-ideas) - [Contact Us](https://www.visioncoachinginc.com/contact) # Blog Search All Posts - [All Posts](https://blog.visioncoachinginc.com/vision-coaching-inc-blog) - [Vision Coaching](https://blog.visioncoachinginc.com/vision-coaching-inc-blog/tag/vision-coaching) - [leadership](https://blog.visioncoachinginc.com/vision-coaching-inc-blog/tag/leadership) - [leadership coaching](https://blog.visioncoachinginc.com/vision-coaching-inc-blog/tag/leadership-coaching) - [dave veale](https://blog.visioncoachinginc.com/vision-coaching-inc-blog/tag/dave-veale) - [Communityminded](https://blog.visioncoachinginc.com/vision-coaching-inc-blog/tag/communityminded) - [executive coaching](https://blog.visioncoachinginc.com/vision-coaching-inc-blog/tag/executive-coaching) - [fresh ideas](https://blog.visioncoachinginc.com/vision-coaching-inc-blog/tag/fresh-ideas) - [Leadership Growth](https://blog.visioncoachinginc.com/vision-coaching-inc-blog/tag/leadership-growth) - [MillionDollarPledge](https://blog.visioncoachinginc.com/vision-coaching-inc-blog/tag/milliondollarpledge) - [leadership development](https://blog.visioncoachinginc.com/vision-coaching-inc-blog/tag/leadership-development) - [leadership values](https://blog.visioncoachinginc.com/vision-coaching-inc-blog/tag/leadership-values) - [UnitedWay](https://blog.visioncoachinginc.com/vision-coaching-inc-blog/tag/unitedway) - [Women in leadership](https://blog.visioncoachinginc.com/vision-coaching-inc-blog/tag/women-in-leadership) - [entrepreneurship](https://blog.visioncoachinginc.com/vision-coaching-inc-blog/tag/entrepreneurship) - [Boiling\_Point](https://blog.visioncoachinginc.com/vision-coaching-inc-blog/tag/boiling_point) - [hr strategy](https://blog.visioncoachinginc.com/vision-coaching-inc-blog/tag/hr-strategy) - [leading edge](https://blog.visioncoachinginc.com/vision-coaching-inc-blog/tag/leading-edge) - [youth](https://blog.visioncoachinginc.com/vision-coaching-inc-blog/tag/youth) - [Coaching Industry Trends](https://blog.visioncoachinginc.com/vision-coaching-inc-blog/tag/coaching-industry-trends) - [Danae\_Johnson](https://blog.visioncoachinginc.com/vision-coaching-inc-blog/tag/danae_johnson) - [Dora Nicinski](https://blog.visioncoachinginc.com/vision-coaching-inc-blog/tag/dora-nicinski) - [Innovation Strategies](https://blog.visioncoachinginc.com/vision-coaching-inc-blog/tag/innovation-strategies) - [International Women's Day](https://blog.visioncoachinginc.com/vision-coaching-inc-blog/tag/international-womens-day) - [Leadership\_coach](https://blog.visioncoachinginc.com/vision-coaching-inc-blog/tag/leadership_coach) - [Navigating Chaos](https://blog.visioncoachinginc.com/vision-coaching-inc-blog/tag/navigating-chaos) - [Psychological Safety](https://blog.visioncoachinginc.com/vision-coaching-inc-blog/tag/psychological-safety) - [Smart Risk-Taking](https://blog.visioncoachinginc.com/vision-coaching-inc-blog/tag/smart-risk-taking) - [Success](https://blog.visioncoachinginc.com/vision-coaching-inc-blog/tag/success) - [career development](https://blog.visioncoachinginc.com/vision-coaching-inc-blog/tag/career-development) - [coaching roster](https://blog.visioncoachinginc.com/vision-coaching-inc-blog/tag/coaching-roster) - [difficult conversations](https://blog.visioncoachinginc.com/vision-coaching-inc-blog/tag/difficult-conversations) - [diversity](https://blog.visioncoachinginc.com/vision-coaching-inc-blog/tag/diversity) - [dream job](https://blog.visioncoachinginc.com/vision-coaching-inc-blog/tag/dream-job) - [empowering women](https://blog.visioncoachinginc.com/vision-coaching-inc-blog/tag/empowering-women) - [girls](https://blog.visioncoachinginc.com/vision-coaching-inc-blog/tag/girls) - [human resources](https://blog.visioncoachinginc.com/vision-coaching-inc-blog/tag/human-resources) - [inclusion](https://blog.visioncoachinginc.com/vision-coaching-inc-blog/tag/inclusion) - [kelly van buskirk](https://blog.visioncoachinginc.com/vision-coaching-inc-blog/tag/kelly-van-buskirk) - [leadershipdevelopment](https://blog.visioncoachinginc.com/vision-coaching-inc-blog/tag/leadershipdevelopment) - [mental health](https://blog.visioncoachinginc.com/vision-coaching-inc-blog/tag/mental-health) - [parental influence](https://blog.visioncoachinginc.com/vision-coaching-inc-blog/tag/parental-influence) - [professional development](https://blog.visioncoachinginc.com/vision-coaching-inc-blog/tag/professional-development) - [resilience](https://blog.visioncoachinginc.com/vision-coaching-inc-blog/tag/resilience) - [strength](https://blog.visioncoachinginc.com/vision-coaching-inc-blog/tag/strength) - Close This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. [peter5393](https://blog.visioncoachinginc.com/vision-coaching-inc-blog/author/peter5393) - Jun 11 - 21 min read Share Post Share Post Share Link Cancel Copy Link # COVID CHAOS CREATES AN OPPORTUNITY TO REDESIGN CORPORATE CULTURE ![COVID CHAOS CREATES AN OPPORTUNITY TO REDESIGN CORPORATE CULTURE](https://blog.visioncoachinginc.com/hubfs/Imported_Blog_Media/ba8d35_0649ed4b82be44a3bbee09da41c31ca8~mv2.jpg) # COVID CHAOS CREATES AN OPPORTUNITY TO REDESIGN CORPORATE CULTURE - peter5393 - Jun 11, 2020 - 4 min read Updated: Sep 23, 2021 ![](https://blog.visioncoachinginc.com/hubfs/Imported_Blog_Media/ba8d35_4ff4432af2d54eadaf8d504c591e4326~mv2.jpg) **By Bruce McLeod** Organizational culture, it was once declared, eats strategy for breakfast. The line, often attributed to the famous management consultant Peter Druker, reflects the reality that strategy fails not because the plan is flawed – it fails because the corporate culture consumes it. I’ve been thinking a lot about organizational cultures lately amid the turmoil and disruption of COVID-19. With office towers empty and employees scattered to their homes to work remotely, the corporate culture that dominated the work day and drove organizational results hangs in the balance. As a leader still dealing in crisis, you might not be all that worried about that today. But you should be. ### **Cultures vulnerable now** ![](https://blog.visioncoachinginc.com/hubfs/Imported_Blog_Media/ba8d35_0649ed4b82be44a3bbee09da41c31ca8~mv2-1.jpg) *Bruce McLeod, General Manager of Coaching Services* During COVID-19, high performers are most likely enjoying the autonomy, experimentation and flexibility of remote work and may not be all that keen to surrender that. These people embrace ambiguity as a path to innovation. They hold a growth mindset. The bottom 20 per cent are often paralyzed by ambiguity, anxious to return to the office and the old ways that came with it. As we collectively begin to emerge from isolation, as workplaces begin to reopen, how we as leaders confront the culture question promises to shape the future of our organizations and their post-pandemic success or failure. Organizational cultures are vulnerable now, and searching for a new normal. While that can be destabilizing, it also means that they are likely more pliable than at any point in their history. As a leader, you can seize this opportunity to design the culture you want – or you can stand back and watch it redefine by default and root itself stronger than ever before. Throughout modern history, most organizations have ended up with a culture defined by default. I once worked in an office where not a single meeting started on time. Everyone came to expect that any meeting really wouldn’t begin until 10 minutes past the hour, and so that became the default. It wasn’t that the boss decided one day that every meeting should start late – that’s just what it became. ### **Storming phase** There’s no denying that leaders set the culture, and so the boss could certainly be blamed for allowing late meetings to become part of the culture. This, of course, was just a symptom of much larger issues confronting the organization. In the mid-1960s, American psychological researcher Bruce Tuckman emerged with a theory of group dynamics that is still widely established and relevant today. Any group, he asserted, moves through four stages of development: forming, storming, norming and performing. As your workplace moves to a post-crisis phase – whether everyone returns to the office, whether they all work from home, or whether it is a hybrid of the two – it will quickly be forming again amid the new reality. People will initially look to ground themselves, establish goals and tasks and move forward. Right away, 20 per cent of your organization will look to return everything to the way it was before, operating with a fixed mindset and craving a speedy return to the predictability to ease the anxiety they felt during the crisis. They will seek to win over colleagues from the 60 per cent of the workforce in the middle. > **“The full-scale disruption brought on by the pandemic, while turbulent and tragic, presents a golden opportunity for today’s leaders to cultivate a culture of design…** ” That leaves 20 per cent who are highly engaged, possess a growth mindset, and who thrived in the disruption. They will not be keen to surrender the new territory they discovered during the crisis: greater independence, delving into newfound opportunities to be creative and innovative, taking risks. This searching, grasping and jockeying will give rise to tension, and to the storming phase. In the storming phase, employees begin to express their opinions and vie for position as power and responsibility are allocated. Conflict and disagreement rear up. This is an anxious, stress-inducing time for some. Others will find it exhilarating. ### **Strong leadership is vital** Your teams will continue to thrash through this chaotic phase until norming is established. Strong leadership is vital during storming – it will make all the difference in either successfully leveraging this opportunity or squandering it. The window of opportunity is short, but storming is where the hard work of creating a culture by design happens. In working with clients through times like this, I’ll often ask if they see this journey as survival of the fittest, or if they would rather be their chance to guide their teams to creating a corporate culture by design. To design an effective and high-performing culture, it is imperative that the CEO and the rest of the senior leadership team be on board and set out the essential tenets. Without that, it is an effort doomed to fail. Smart organizations also involve employees from throughout the organization, engaging them to provide ideas, insight and feedback. That office I once worked at where every meeting started 10 minutes late? Eventually, as a senior HR leader at the organization, I was involved in a full-scale effort to remake that culture, one that transformed it into a high-performing organization. ### **Herculean task** But it was a Herculean task – much harder than defining the culture early on, and creating behaviours and practises bring it to life and then holding each other accountable. If we are learning anything through the pandemic, it is that we must embrace uncertainty and innovation. Not only that, but that our ability to do that will define our organizations – today and into the future. The full-scale disruption brought on by the pandemic, while turbulent and tragic, presents a golden opportunity for today’s leaders to cultivate a culture of design – to guide their teams through the storm, establish new norms (norming) and shape an organization that is performing like it never has before. *Bruce McLeod worked for more than 15 years in human resources, including as a global vice-president of human resources for a multinational company. An internationally certified leadership coach, he is General Manager of Coaching Services for Vision Coaching Inc. Founder and President of Live Big Coaching.* [#Leadership](https://www.visioncoachinginc.com/leadership-unleashed/hashtags/Leadership) [#corporateculture](https://www.visioncoachinginc.com/leadership-unleashed/hashtags/corporateculture) [#LeadershipCoaching](https://www.visioncoachinginc.com/leadership-unleashed/hashtags/LeadershipCoaching) [#WorkplaceCulture](https://www.visioncoachinginc.com/leadership-unleashed/hashtags/WorkplaceCulture) [#LeadershipUnleashed](https://www.visioncoachinginc.com/leadership-unleashed/hashtags/LeadershipUnleashed) - [Fresh Ideas](https://www.visioncoachinginc.com/leadership-unleashed/categories/fresh-ideas) - [Leadership Unleashed Candids](https://www.visioncoachinginc.com/leadership-unleashed/categories/leadership-unleashed-candids)       Share Link Cancel Copy Link [All Posts](https://blog.visioncoachinginc.com/vision-coaching-inc-blog) ### Recent Posts [See All](https://blog.visioncoachinginc.com/vision-coaching-inc-blog) ![Why staying in your lane is a leadership superpower](https://blog.visioncoachinginc.com/hubfs/Imported_Blog_Media/c77b47_14bff94c7e184ec3bb976b942adea0da~mv2-1.jpg) ## [Why staying in your lane is a leadership superpower](https://blog.visioncoachinginc.com/vision-coaching-inc-blog/post/why-staying-in-your-lane-is-a-leadership-superpower) [0](https://blog.visioncoachinginc.com/vision-coaching-inc-blog/post/covid-chaos-creates-an-opportunity-to-redesign-corporate-culture#postComment) ![Kevin's story: Leading through uncharted territory](https://blog.visioncoachinginc.com/hubfs/Imported_Blog_Media/c77b47_18d3abaabe854e76a8353990ed643912~mv2.jpg) ## [Kevin's story: Leading through uncharted territory](https://blog.visioncoachinginc.com/vision-coaching-inc-blog/post/kevin-s-story-leading-through-uncharted-territory) [0](https://blog.visioncoachinginc.com/vision-coaching-inc-blog/post/covid-chaos-creates-an-opportunity-to-redesign-corporate-culture#postComment) ![Growing your influence in HR](https://blog.visioncoachinginc.com/hubfs/Imported_Blog_Media/c77b47_48e67d411be7485e89051eb82fea47af~mv2.jpg) ## [Growing your influence in HR](https://blog.visioncoachinginc.com/vision-coaching-inc-blog/post/growing-your-influence-in-hr) [0](https://blog.visioncoachinginc.com/vision-coaching-inc-blog/post/covid-chaos-creates-an-opportunity-to-redesign-corporate-culture#postComment) **0 Comments** --- [![Vision logo](https://blog.visioncoachinginc.com/hs-fs/hubfs/VisionCoachinginc_June2025/Images/Vision%20logo.png?width=159&height=41&name=Vision%20logo.png "Vision logo")](https://www.visioncoachinginc.com/) (506) 642-2189 (Direct)  1-888-765-6535 (toll-free) [info@VisionCoachingInc.com](mailto:info@VisionCoachingInc.com) - - [News & Press Releases](http://leadershipunleashed.ca/category/news-press-releases/) - [Interviews with Leaders](https://www.visioncoachinginc.com/leadership-unleashed/categories/leadership-unleashed-tj-columns) - [Boiling Point Podcast](https://www.soundoff.network/show/the-boiling-point/) - [Resources](https://www.visioncoachinginc.com/resources) - - [About Vision Coaching](https://www.visioncoachinginc.com/about-vision-coaching) - [Our Partners](https://www.visioncoachinginc.com/our-partners) - [Sign up for Fresh Ideas](https://visitor.r20.constantcontact.com/manage/optin?v=001RpCZPV7rN6QMoXEUBOGVfFr4rulbHlflPBHL02Hc64fDf9B0UMulsegIVu6jurIIeuIK9s7LGZXZIWA9In3xn6darGR7TcJJshIx36k7QRoR-3z4dWMVBQ%3D%3D) ###### Follow us [![facebook](https://blog.visioncoachinginc.com/hs-fs/hubfs/VisionCoachinginc_June2025/Images/facebook.png?width=159&name=facebook.png "facebook")](https://www.facebook.com/VisionCoachingInc/) [![linkedin](https://blog.visioncoachinginc.com/hs-fs/hubfs/VisionCoachinginc_June2025/Images/linkedin.png?width=127&name=linkedin.png "linkedin")](https://ca.linkedin.com/company/vision-coaching-inc) [![1725374683twitter-x-logo](https://blog.visioncoachinginc.com/hs-fs/hubfs/VisionCoachinginc_June2025/Images/1725374683twitter-x-logo.png?width=1800&name=1725374683twitter-x-logo.png "1725374683twitter-x-logo")](https://twitter.com/dave_veale) © 2025 Vision Coaching Inc. All rights reserved. ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "peter5393", "url" : "https://blog.visioncoachinginc.com/vision-coaching-inc-blog/author/peter5393" }, "dateModified" : "2025-09-17T17:32:49.082Z", "datePublished" : "2020-06-11T03:00:00.000Z", "headline" : "COVID CHAOS CREATES AN OPPORTUNITY TO REDESIGN CORPORATE CULTURE", "image" : [ "https://blog.visioncoachinginc.com/hubfs/Imported_Blog_Media/ba8d35_0649ed4b82be44a3bbee09da41c31ca8~mv2.jpg" ], "mainEntityOfPage" : { "@id" : "https://blog.visioncoachinginc.com/vision-coaching-inc-blog/post/covid-chaos-creates-an-opportunity-to-redesign-corporate-culture", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.visioncoachinginc.com/hubfs/VisionLogosmaller.jpeg" }, "name" : "Vision Coaching Inc" } } ```